FAQ

FAQ`s

A: Veganism is the practice of abstaining from the use of animal products, particularly in diet, and an associated philosophy that rejects the commodity status of animals. A follower of the diet or the philosophy is known as a VEGAN.

A: Organic food is food produced by methods that comply with the standards of organic farming. Organic farming features practices that strive to cycle resources, promote ecological balance, and conserve biodiversity. Organic foods are also usually not processed using irradiation, industrial solvents or synthetic food additives.

A: We accept orders either via our websites or mobile application. You can always reach out to us at the customer care number if you face a trouble making an order process.

A: Yes! Grabenord also delivers the products at your doorstep without online payment in advance. You may choose to pay Cash On Delivery option.

A: Grabenord is always there for your help to deliver special delicious gifts for your loved ones. You just need to select “GIFT WRAP THIS ORDER” while making payment!

A: After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

A: At the moment, we only accept Credit/Debit cards, net banking and selected e-Wallets.

A: The status of your checkout history can be found under Order History. We ship via registered shipping companies with a tracking number(AWB number). This will help you to track your shipment.

A: By default, the last used shipping address will be saved into to your Grabenord account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.